technology
From Data Leak to Delight: How a Retail Giant’s Proactive AI Agent Uncovered Hidden Customer Pain Points Before They Became Complaints
From Data Leak to Delight: How a Retail Giant’s Proactive AI Agent Uncovered Hidden Customer Pain Points Before They Became Complaints By deploying a proactive AI agent that continuously monitors transaction data, sentiment signals, and support tickets, the retailer identified emerging frustrations in real time - preventing them from